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Warranty & Return Policy 

Effective Date: August 31, 2026

At Prolead Auto Parts Corp. ("Prolead"), we stand behind the quality of our automotive parts. We are dedicated to providing our customers with reliable products and exceptional service. To ensure your complete peace of mind, we provide a comprehensive 12-Month Warranty and a hassle-free return policy for defective items.

1. 12-Month Limited Warranty

Prolead warrants all products to be free from defects in material and workmanship under normal use and service for a period of 12 months from the date of original purchase.

  • Coverage: This warranty covers any structural, mechanical, or electronic failures caused by manufacturing defects during the 12-month period.

  • Remedy: If a product is proven to be defective under the terms of this warranty, Prolead will, at its option, either replace the product at no charge or issue a full refund for the item.

2. Hassle-Free Returns for Defective Items

We proudly offer a "No-Questions-Asked" replacement or return policy specifically for defective products. If you receive a part that has a manufacturing flaw, is damaged upon arrival, or fails to function correctly out of the box:

  • We will arrange a replacement or refund immediately.

  • You will not be charged any restocking fees for defective returns.

  • Prolead will cover the return shipping costs for validated defective items.

3. Warranty Exclusions

Please note that this warranty is designed to cover manufacturing flaws and does not apply to product failures caused by:

  • Improper installation, misuse, or negligence.

  • Modification, alteration, or unauthorized repair of the part.

  • Normal wear and tear (e.g., brake pads, wiper blades, unless a defect is present).

  • Accidents, racing, off-road usage, or use outside the vehicle’s original specifications.

4. How to Claim Your Warranty or Return

  • To initiate a warranty claim or return for a defective part, please follow this simple process:

  • Contact Us: Email our support team at prolead@proleadautoparts.com within the 12-month warranty period.

  • Provide Details: Include your original invoice/order number, the part number (or OEM number), and a brief description of the issue.

  • Submit Evidence: To speed up your "no-questions-asked" process, please attach a clear photo or a short video demonstrating the defect.

  • Resolution: Our team will review your request within 24-48 hours and send you a prepaid return shipping label or ship out your replacement part directly.

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